We are customer-focused.
We are one team.
We lead the way.
We strive for excellence.
We are as diverse as the music we play.
We keep it simple.
We do the right thing.
We celebrate our wins and our lessons.
We are passionate about music, art & culture.
Have a backstage look at why a career at TouchTunes hits all the right notes — all from real employees who make a real impact every day.
Typical work day
I grab some fruit from the office kitchen and meet with my teammates early. We follow agile/scrum ceremonies, so we base our day by focusing on what we did in the previous day, what we’re currently doing, and what will be done by tomorrow. Everything is shared with our colleagues, so we are all aware of what everyone is doing and who needs help.
Our typical activities range from feature development, code maintainability, code review, and technical analysis to writing documentation and delivering presentations.
The TouchTunes way
Our agile development is done “the TouchTunes way” – always being flexible, looking at the current state of things, analyzing, taking decisions, adapting for the near future, and doing all that in a very dynamic and fun way, working as a big team.
Mobile Team Lead
The mobile team mandate
Our team builds, maintains and improves the TouchTunes mobile app. We have a team of producers who manage the product, collecting insights from the marketing teams and ideas from leadership, and come up with the next features.
Our developers consult on how to implement designs, by determining what’s possible…mapping out the estimates and requirements, and the technical specs, etc. We’re involved in a lot of meetings. Then, the fun part - hammering out code, fixing bugs, and shipping product.
An open culture
One reason I love TouchTunes is, you know there’s a hierarchy, but you don’t feel it on a personal level. If I want to know something, I can just talk to the right team or person. I can go talk to the vice president if I want to. In some companies, teams don’t interact like this.
A role in role play
My job is understanding our customers and users – their behaviours, needs, and hopes and dreams when they use our apps and products. I try to empathise with them so we can come up with new features and designs that make their lives easier, and their goals more intuitive to reach.
No "typical" day
My day-to-day tasks vary a lot, depending on where each project is within the design and development cycle. One day I could be writing research questions and reading user experience (UX) studies, another day I could be working out user journey maps and flow diagrams, or yet another day, I could be wireframing or designing final visual user interface components, app screens and websites!
Senior Marketing Manager
Music, consumer & social media
My role covers a few areas: In music marketing, I oversee our label relations, working closely with the three major labels, as well as various sub- and independent music labels. We discuss new music coming out, priority tracks and artists, and promotional opportunities In consumer marketing, I help run all tentpole promotions for major seasonal holidays and promote theme/seasonal jukebox interfaces. As an example, I helped promote TouchTunes’ themed playlists by running 40 seasonal ad campaigns across the jukebox, featuring playlists related to The Grammy’s, Valentine’s Day, Black History Month and more. I also manage our social media platforms, working to post good content, engage with fans and grow our audience.
Every day is a little bit different at TouchTunes, which keeps it exciting! Many days, I find myself working on music label promotions, which includes various meetings with music labels, creating creative briefs, posting on social media, and more.
On a typical day, I'll spend time researching requirements for new features or products we’re developing, and then create testing strategies based on those requirements while outlining potential development hurdles to minimize areas of risk. I’ll envision the user scenarios required to encapsulate how the products will be used, design testing strategies to cover potential areas of outlined risk and conduct testing to ensure new features/products are as expected. Of course, I’ll also go to meetings, answer messages, and interact with the development team. There is a great deal of cross-functional involvement in bringing a new feature to market.
Best part of the job
What I enjoy most about my job is bringing features and product to market and contributing to users enjoying the products we release. I like being involved in the entire lifecycle and minimizing risk.
Technology that stacks up
As one of the few full stack developers at TouchTunes, I stay updated with what the market requires the most. We have a choice of stable and modern technologies, and always push for technologies with the best performance for our cases. It’s a philosophy shared across the team.
Training and growth
I joined TouchTunes as a front-end developer, and have been challenged every day since. I’ve been able to grow by working on important projects, showing high quality work, learning from my teammates and gaining great experience.
Most recently, I moved to the back-end team, where I’ve needed to adapt, learn, overcome new challenges, and take on more leadership and other responsibilities. I’ve also developed my soft skills - time management, people management, and learning how to communicate better with my colleagues.
Throughout my time at TouchTunes, I’ve always had the support of the company, my teammates, and my direct managers.
Why consider TouchTunes?
The appreciation, trust, and opportunities that I have in my job aren’t things I can find anywhere. Having the freedom to express myself, make decisions, and see the final result of the work done by my team is just priceless. At TouchTunes, you truly have the freedom to build your own path.
We have a lot of challenges, which means we have a lot of opportunities. If you want to learn, be challenged, and work hard to succeed, we have the right environment for you.
I’ve found that other companies are very strict on implementing agile development, which sometimes takes fun out of it, takes away the flexibility. At TouchTunes, our process is more organic. There are no barriers. If I need to cut through red tape, I can. TouchTunes’ implementation of agile reflects our product – it’s not too serious, more human.
A sweet spot for developers
TouchTunes challenges you to aim higher, and actively encourages you to go outside of your lane. This is a place where developers have the opportunity to touch different technologies and grab experience.
I see the industry opportunities for developers as a spectrum, from start-up to multinational company. Start-ups give developers lots of opportunities to work on different things because they have to. As they move toward becoming a multinational company, developers lose responsibility and also flexibility. TouchTunes is in the sweet spot. We have that start-up mindset and opportunities, along with a 20-year track record.
TouchTunes kind of people
The type of people who succeed here are people who don’t take life too seriously. People who are more focused on product, rather than procedures. Who want to learn and be challenged. There’s such a need for you to work outside the boundaries here, you end up learning a bunch.
Happy users make happy artists make happy users
Ultimately, my role is to make users happier. If I can create an incredible user experience, our users will enjoy the app more and play more songs, and in doing so, directly support the artists they care about. That enables the artists, in turn, to be able to create more awesome music that everyone can enjoy!
Demo days are the best days
Every Friday in the Montreal office, we hold a ‘demo party,’ which is an opportunity to see what cool things other teams are working on. It’s a great occasion to learn and be exposed to subjects that you wouldn’t normally be exposed to. The passion that people show when talking about their work is truly inspiring.
Self-taught, still learning
At 15, I designed and coded my first website for my dad’s company. I realised early on that design is so much more complex and exciting than just pushing around pixels to make something ‘pretty’… there’s a science about it and that intrigued me.
My all-girls high school didn’t offer any tech training, so I taught myself, creating websites and print work to build my skills. During university (where I studied Philosophy), I took an internship at an email remarketing company, which is where I was first able to deep dive into user behaviour, and how user interface design can help guide it.
That company helped incubate me as a designer, building my curiosity and skills to the point where I was confident to take on larger freelance clients, design my first mobile apps, and do contract work.
While most of my freelance and agency work had elements of UX design baked in naturally, it was only when I began working in-house that I was given the freedom to really expand my ‘UX Toolkit’, and only now am I starting to really sink my teeth into user research, which is a super exciting field!
Design candidates consider this
When it comes to applying to any job as a UI/UX or product designer, your process and portfolio is so much more important than your CV experience. The way you think and approach problems is a more insightful way of understanding your abilities than visual results.
Figure out where your curiosity and interests lie, what type of work you want to be doing, and present work or case studies which demonstrate your strengths in those areas, and your thinking at each step.
At TouchTunes, there’s no one-size-fits-all recipe to success…but if you’re a curious, driven and ambitious human, who is a team-player and able to see the big picture, you would do well here!
Unique industry player
TouchTunes is a unique company within the music industry and many of our partners are always excited to learn, experiment and try out new types of promotions, which makes things exciting!
Flexibility and growth
My career has progressed tremendously over the last seven years at TouchTunes! My goal from a young age was to work in the music industry. TouchTunes was my first job out of school – I started as a marketing coordinator, focusing my efforts mainly around business to business (B2B) marketing and events. I am so grateful that TouchTunes has allowed me to explore and learn different areas of marketing – I’ve had positions in pretty much all areas, including B2B marketing, loyalty marketing, mobile marketing and now, music marketing!
Switching it up
The culture at TouchTunes is very flexible. For example, TouchTunes allowed me and another person on my team to swap roles, as we were both interested in learning different areas of marketing. This was extremely beneficial to my career and I am grateful for this amazing opportunity.
The most interesting piece of my job is working with music labels. I love the moments where music labels give us sneak peaks of new music, invite us to concerts, and introduce us to their artists!
One of the most rewarding aspects of my job has been meeting and interviewing various artists including J Balvin. It was awesome to be able to hear his story, the lyrics behind his music and other fun facts.
All about the music
Music plays a huge role in my life. There is never a moment that music isn’t playing in my apartment, my car, my headphones, etc. My whole life is engulfed in music and I love learning about different artists, songs, genres and more. I love that music can completely affect your mood and can bring you back to moments in your life, both happy and sad.
I think the type of people who are most successful at TouchTunes are creative, innovative, and have a passion for music!
At TouchTunes, I’ve learned to envision how customers use products and think critically on how to ensure quality is maintained by delivering a stable, clear, and fun experience. I’ve learned what it takes to bring a new feature to market by understanding the complete ecosystem required in the software development lifecycle. I’ve also learned that music is the core of our work at TouchTunes. We strive to make our customer experience with music the most engaging and fun it can be.
We want to give users the ability to dictate the vibe at any venue with a TouchTunes jukebox. They can play their songs and set the atmosphere of their night, creating lasting memories through engagement with our products. It's why we put the music first when developing new features. We strive to deliver robust products that ultimately create great musical experiences.
Get a touch of our inspiration
Check us out. Use a TouchTunes jukebox in person or on the mobile app to set the vibe of your night. We are constantly looking at how we can provide more value to our customers to give them a better time using our products. Music itself can inspire greatness and we know of its power to create great memories.