COVID-19 HELP

We're here to help
The impact of the COVID-19 outbreak has been felt by individuals, families, communities and companies across the country and the world. TouchTunes is committed to helping our operator partners as we face this unprecedented situation and the subsequent dramatic slow-down in our businesses. This website provides insights, information and valuable links to help you stay informed and manage your company through the crisis.
Get Help From the Small Business Administration
The Coronavirus Aid, Relief, and Economic Security (CARES) Act (S. 3548) has been approved by Congress and signed into law. The Act contains many important provisions focused on small businesses that provide funding to help prevent workers from losing their jobs and small businesses from going out of business due to economic losses caused by the COVID-19 pandemic.
PAYCHECK PROTECTION PROGRAM
The Paycheck Protection Program provides small businesses with funds to pay up to 8 weeks of payroll costs including benefits. Funds can also be used to pay interest on mortgages, rent, and utilities.
Loans will be fully forgiven. Funds are provided in the form of loans that will be fully forgiven when used for payroll costs, interest on mortgages, rent, and utilities (due to likely high subscription, at least 75% of the forgiven amount must have been used for payroll). Loan payments will also be deferred for six months. No collateral or personal guarantees are required. Neither the government nor lenders will charge small businesses any fees.
You must keep employees on the payroll or rehire quickly. Forgiveness is based on the employer maintaining or quickly rehiring employees and maintaining salary levels. Forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease
All small businesses are eligible. Small businesses with 500 or fewer employees—including nonprofits, veterans organizations, tribal concerns, self-employed individuals, sole proprietorships, and independent contractors— are eligible. Businesses with more than 500 employees are eligible in certain industries.
How to Apply
You can apply through any existing SBA 7(a) lender or through any federally insured depository institution, federally insured credit union, and Farm Credit System institution that is participating. Other regulated lenders will be available to make these loans once they are approved and enrolled in the program. You should consult with your local lender as to whether it is participating. All loans will have the same terms regardless of lender or borrower.

Click here to learn more about the Paycheck Protection Program

Click here to download the Paycheck Protection Program Application Form (PDF)

Click here to find an eligible lender nearby
Economic Injury Disaster Loan Program
In response to the Coronavirus (COVID-19) pandemic, small business owners in all U.S. states, Washington D.C., and territories are eligible to apply for an Economic Injury Disaster Loan advance of up to $10,000.

Click here to learn more and apply
What is TouchTunes doing to help?
TouchTunes is committed to helping our operator partners during the COVID-19 emergency. Here are some of the actions we have taken.
  • Waived CMP Fees for April: Custom Music Programming (CMP) fees are waived for the fiscal month of April (March 30 to May 3, 2020).
  • Extended Expiration Date for Promo Cards: Promo Cards expiring between March 31 and June 30 have been extended to September 30.
  • Sales rep support to adjust your accounts for current conditions
  • Responsive Collections team for invoice and payment questions
  • Proactive technical advisement for jukeboxes currently earning
  • Remote Tempo training and help by our TSR team
  • Working with the AMOA: TouchTunes is in contact with AMOA and we are supporting their work to lobby and advocate for the coin-op industry.
  • Keeping Jukebox Users Engaged: We are continuing to engage our Bar Rewards and Platinum members as well as our other mobile users with communications, give-aways and other programs.
Preparing for Venue Re-openings
We’re eager to see business return to something resembling normal, and want you to be ready as venues begin to open across the country.
Tips
Ways to prepare for venue re-openings
  • Utilize the mobile app check in message. Some venues are putting their menus online. You can link to these and other venue information from the mobile check in message. You can also use the check in message to welcome back your patrons and encourage jukebox use. Here are some welcome back message ideas
    • Drop the beat right from your seat! Play the jukebox and celebrate being together again.
    • Welcome Back! We’ve missed you!
    • We’ve missed you! Have fun, stay safe, and play your jukebox favorites.
  • Take the time to repair any jukeboxes in their warehouse to increase available inventory
  • Upgrade locations that have taken this time to renovate
  • Repair spare parts to be ready to go
What happens to jukebox that have been off for more than 30 days?
  • If the jukebox has remained connected to the internet, the juke will not deactivate after 30 days.
  • If the jukebox has become disconnected from the internet for 30 days, you may have to visit the location to reactivate.
COVID-19 Economic Impact on Jukebox Revenue
TouchTunes and our operator partners manage a network of over 65,000 jukeboxes in the US and Canada. The COVID-19 pandemic and subsequent social distancing guidelines and shutdown of many bars, restaurants and other social spaces has had a devastating effect on the industry. We are working closely with our operator partners to do everything we can to manage through this crisis together.
Change in Jukebox Revenue by Region
Week ending March 14 to Week ending July 4
Lakes Territory -25%
Mid West Territory -30%
Mid-Atlantic Territory -59%
Northeast Territory -63%
South Central Territory -52%
Southeast Territory -44%
West Coast Territory -45%
Canada -44%
Bartenders and Restaurant Employees Need Our Help Too
TouchTunes values its community of over 150,000 bartenders and venue staff who have been affected by the COVID-19 crisis. We have compiled a list of national & state-level resources and funds that provide useful information.

Protect Yourself, Your Family and Your Employees From COVID-19
Know how it spreads
  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
    • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
    • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.


Everyone Should
Clean your hands often
  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact
  • Avoid close contact with people who are sick
  • Stay home as much as possible.
  • Put distance between yourself and other people.
Cover your mouth & nose around others
  • You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • he cloth face cover is meant to protect other people in case you are infected.
  • Do NOT use a facemask meant for a healthcare worker.
  • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
Cover coughs and sneezes
  • If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
Clean and disinfect
  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
The information in this webpage and any programs referenced herein are provided for informational purposes only and should not be used or relied upon for any recommendation or advice with respect to any service or program. You should consult your own legal, financial and other advisors.